I have mixed feelings about the AI takeover, but here is a positive. In this field test, the AI therapist was ‘on call’ at all times, so that insomniacs could get therapy in the middle of the night. Of course, AI therapy and more generally, AI-aided healthcare, raises a variety of legal concerns related to Data Privacy and Security, potential liability for AI errors, Bias and Discrimination, etc., so healthcare providers will have to navigate these risks, but the convenience that AI therapy provides is compelling.
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Another advantage of AI therapy is the lack of time constraints. Jacobson said he and his team were surprised by how frequently patients accessed their AI therapists. " We had folks that were messaging it about their insomnia symptoms in the middle of the night," he says, "and getting their needs met in these moments."
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